The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) is an international cooperation enterprise for sustainable development, with operations worldwide. The GIZ project, co-financed by the European Union, focuses on supporting selected Kosovo municipalities in modernizing public services related to waste management. The objective is to enhance efficiency, meet citizens’ needs, and establish a sustainable waste management model. The SMS project, operating under GIZ, has been pivotal in advancing basic waste management services in Kosovo, working towards a sustainable waste resource management system.
The existing billing and revenue collection software, implemented in four Kosovo municipalities under the current system, faces several limitations. These include a lack of real-time communication, outdated technology, absence of client/citizen profiles for payment tracking, no integrated banking options for debt settlement, and a security concern due to external cloud hosting. To address these challenges, a more flexible and locally accessible system is necessary.