Cash Plus is a leading financial services provider in Kosovo, offering a range of money transfer, payment, and financial transaction solutions. To improve its online presence and deliver a more interactive experience for customers, Cash Plus required a modern, user-friendly website. The platform needed to support key customer needs, including access to application forms, merchant locations, and multi-language capabilities to cater to a diverse audience.
Problem:
Cash Plus needed a comprehensive digital platform to enhance its online presence and better serve its customers. Before the new website, customers had limited access to key information, such as merchant locations and application forms, resulting in more in-person visits and manual processes. The company required a centralized, intuitive platform to streamline customer access to services, reduce manual inquiries, and support a growing, multilingual user base.
Goals:
Create a user-friendly platform that allows customers to easily locate merchants, access application forms, and navigate the site in multiple languages.
Deliver a modern, intuitive design with interactive features, such as a merchant location map and dynamic forms, to provide a seamless user experience.
Enable Cash Plus to automate data collection, streamline customer applications, and reduce manual intervention for routine customer inquiries.
Ensure the website is accessible to a diverse customer base, supporting multiple languages for broader accessibility.
Establish a modern, visually appealing online presence that reflects the professionalism and growth of the Cash Plus brand.
Solution:
To meet these goals, a fully responsive website was developed. The platform integrates a range of dynamic features to improve customer experience and operational efficiency.
Key features of the platform include:
Merchant Location Map
Login Portal for Applications
Dynamic Forms
Multilingual Support
Responsive Design
Content Management System (CMS)
Results:
Customers can now locate merchants, submit applications, and access services online, reducing the need for in-person visits.
The multi-language functionality allows customers to engage with the platform in their preferred language, increasing accessibility and inclusivity.
With dynamic forms and a user-friendly interface, customers can complete applications more efficiently, leading to faster service processing times.
The modern, professional design of the website reinforces Cash Plus’s position as a leading financial services provider in Kosovo.
Automated data collection and customer form submissions reduce manual workload, allowing CashPlus staff to focus on higher-priority tasks.